Terms of Use

1. Acceptance of these Terms

These Terms of Use (the “Terms”) are an agreement between you and StowSquirrel Rentals LLC (“StowSquirrel,” “we,” “us,” or “our”), a Pennsylvania limited liability company located in Allentown, Pennsylvania.

By accessing or using this website, submitting a reservation request, or checking the website acknowledgment box, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the website or submit information through it.

2. Eligibility and authority

You must be at least 18 years old and legally able to enter a binding contract to submit a reservation request. If you act for a company, organization, household, or another person, you represent that you have authority to provide the information and act on that party’s behalf.

3. Reservation requests are not confirmed reservations

A website submission is only a request for StowSquirrel to review. We may accept, decline, or propose changes to a request based on inventory, route capacity, service area, timing, address verification, pricing, safety, operational limitations, or other legitimate business considerations.

A reservation becomes confirmed only after:

• StowSquirrel approves the request;
• you review and electronically sign the Rental Agreement; and
• we receive the required one-third (1/3) reservation deposit.

You are responsible for providing complete and accurate contact information, dates, addresses, access details, package selections, and other request information. Contact us promptly if anything changes.

4. Rental Agreement and Order Confirmation

These Terms govern the website and online request process. They do not replace the Rental Agreement or Order Confirmation.

If we approve your request, the Rental Agreement governs payment authorization, equipment care, permitted use, responsibility for loss or damage, delivery, pickup, unreturned equipment, cancellation, refunds, and other rental obligations. The Order Confirmation supplies the order-specific dates, quantities, addresses, prices, deposit, remaining balance, and other details.

If these website Terms conflict with a signed Rental Agreement or Order Confirmation concerning an approved rental, the signed Rental Agreement and Order Confirmation control for that rental.

5. Estimates, pricing, taxes, and payment

Website prices and estimates are provided for planning and may change before approval if request details, addresses, dates, quantities, route calculations, taxes, or other relevant information changes. We will provide or confirm the final order total before requesting the deposit.

Submitting the request form does not collect payment information. After approval and agreement signing, payment is completed through a secure checkout operated by our payment processor.

A one-third (1/3) deposit is required to confirm a rental and is applied toward the rental total. By paying the deposit under the Rental Agreement and checkout disclosures, you authorize StowSquirrel and its payment processor to save the card used for the deposit and automatically charge the remaining balance when delivery is completed. We send a reminder before delivery and a receipt after the charge. If the automatic charge cannot be completed, you agree to pay promptly through the secure one-time payment link we provide.

You are responsible for valid payment information and for charges authorized by the Rental Agreement, Order Confirmation, and checkout disclosures. StowSquirrel does not directly collect or store your full card number or security code.

6. Cancellations and refunds

Unless a signed Rental Agreement or written Order Confirmation says otherwise:

• If StowSquirrel receives your cancellation more than 7 calendar days before the scheduled delivery date, all amounts paid for the rental will be refunded.
• If cancellation occurs 7 calendar days or fewer before scheduled delivery, the one-third (1/3) deposit is forfeited.
• A customer-requested delivery-date change does not reset the cancellation deadline unless StowSquirrel agrees in writing.
• Once delivery is completed, the rental is fully billable. There is no refund or credit for early pickup, unused rental days, or equipment you choose not to use.
• If StowSquirrel cannot make delivery, you may accept a mutually agreed replacement date or receive a full refund.

The signed Rental Agreement controls the final cancellation and refund terms for a confirmed rental.

7. Dates, address verification, and service area

Requested dates remain subject to availability. During the opening phase, standard online requests require at least 35 days between submission and delivery and may be requested up to 180 days in advance.

We use address-validation and route-calculation services to standardize delivery and pickup addresses, determine service eligibility, and calculate distance fees. Delivery and pickup are included within 15 driving-route miles of our Allentown-area base. A single $39 extended-service fee applies when either address is over 15 and up to 25 route miles away. Addresses beyond 25 route miles are outside the standard online service area unless StowSquirrel expressly approves an exception.

Automated address and route results are estimates and may occasionally be incomplete or inaccurate. We may manually verify or correct an address, route, fee, or eligibility decision before approving a request.

8. Electronic communications

By using the website or submitting a request, you consent to receive transaction-related communications electronically, including request acknowledgments, agreement and payment links, confirmations, reminders, receipts, scheduling messages, pickup instructions, support replies, and legally required notices. We may contact you at the email address or phone number you provide when reasonably necessary to manage the request or rental.

These operational communications are not promotional marketing. You are responsible for keeping your contact information current and for reviewing messages related to your request or rental.

You agree that electronic records, electronic acceptance, and electronic signatures may be used for the request and rental process and may have the same effect as paper records and handwritten signatures, as permitted by applicable law.

9. Acceptable website use

You may use the website only for lawful purposes. You may not:

• submit false, misleading, fraudulent, or unauthorized information;
• impersonate another person or use payment information without authorization;
• interfere with website security, availability, form processing, or connected systems;
• attempt to access nonpublic systems, data, credentials, or administrative functions;
• use automated tools to scrape, overload, probe, or submit requests to the website without our written permission; or
• copy or exploit website content, branding, images, or code in violation of intellectual-property law.

We may block or reject activity that we reasonably believe is unlawful, abusive, fraudulent, unsafe, or harmful to StowSquirrel, customers, vendors, or systems.

10. Third-party services and links

The website and rental workflow rely on independent service providers, including hosting, cloud, email, mapping, address validation, electronic-signature, and payment-processing providers. We may also link you to websites or hosted pages operated by those providers.

When you leave our website or interact directly with a provider such as Jotform or Stripe, that provider may collect and process information under its own terms and privacy policy. StowSquirrel does not own or control those independent services and is not responsible for their separate content, availability, security, or independent data practices, except to the extent responsibility cannot lawfully be excluded. Review the provider’s applicable terms and privacy notices before submitting information.

11. Website disclaimers

To the fullest extent permitted by law, the website and its content are provided “as is” and “as available.” We do not warrant that the website will always be uninterrupted, error-free, secure, or current, or that automated estimates, availability indicators, address results, or route calculations will always be accurate.

Website descriptions, photographs, package suggestions, estimated pickup dates, and other general information are not guarantees. Approved order details are stated in the Order Confirmation, and rental obligations are stated in the signed Rental Agreement.

Nothing in these Terms excludes any warranty, duty, right, or remedy that cannot legally be excluded or limited.

12. Limitation of liability

To the fullest extent permitted by law, StowSquirrel and its members, employees, and agents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of—or inability to use—the website, including lost profits, lost opportunities, or lost data.

For a claim arising only from the website or an unconfirmed reservation request, StowSquirrel’s aggregate liability will not exceed the greater of $100 or the amount you paid to StowSquirrel in connection with that request. Liability concerning delivered rental equipment or a confirmed rental is governed by the signed Rental Agreement and applicable law.

These limitations do not apply to fraud, willful misconduct, gross negligence, or other liability that cannot be limited under applicable law.

13. Pennsylvania law and Lehigh County courts

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles. Any court proceeding arising from these Terms or use of the website must be brought exclusively in a state or federal court with jurisdiction in or over Lehigh County, Pennsylvania. You and StowSquirrel consent to the personal jurisdiction and venue of those courts.

14. Changes and general terms

We may update these Terms when our website, operations, vendors, or legal requirements change. The effective date above identifies the current version. Updated Terms apply prospectively when posted; a signed Rental Agreement remains governed by the version and documents applicable to that rental unless the parties agree otherwise in writing.

If any provision is found unenforceable, it will be limited to the minimum extent necessary and the remaining provisions will continue in effect. Our failure to enforce a provision is not a waiver. These Terms, together with the Privacy Policy and any applicable signed Rental Agreement and Order Confirmation, contain the relevant agreement for their respective subjects.

15. Contact us

StowSquirrel Rentals LLC
Allentown, Pennsylvania
support@stowsquirrel.com